Frequently Asked Questions
Everything you need to know about your Frankie & Co experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Frankie & Co ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay and Klarna.
How should I care for my Frankie & Co garments?
To maintain the quality of your pieces, we recommend following the care label instructions found inside each garment. Most of our items prefer a cold gentle wash and air drying.